Customer Pain Points
The company's main business involves over 2,000 SKUs of household daily necessities. There is a surge in warehousing pressure as there are significant inventory fluctuations between peak and off-peak seasons. Self-built warehousing not only requires high upfront investment, but also results in large areas of warehouse idleness during off-peak seasons, with warehousing costs accounting for up to 15% of sales revenue. Additionally, there is logistics chain disarray. As many as five logistics providers are involved, covering different links such as initial sea transportation, overseas warehouse sorting, and final delivery. Order fulfillment requires coordination among multiple parties, leading to lagging information synchronization. The rates of incorrect and missing deliveries are as high as 3%, resulting in persistently high customer negative feedback rates. Moreover, the cross-border return and exchange process is complicated. The cross-border return and exchange process is lengthy and costly. After customers return goods, they are piled up in overseas warehouses, unable to be sorted, refurbished, and relisted in a timely manner, resulting in significant inventory waste and prolonged capital recovery cycles.
All to Door Customized Solutions
Flexible Warehousing and Leasing Services
We provide customers with intelligent warehousing space that can be leased on-demand. The storage area is dynamically adjusted based on order data during peak and off-peak seasons. During peak seasons, a 30% expansion of storage space is provided free of charge, while during off-peak seasons, charges are based on the actual area used. Additionally, professional racks, intelligent sorting equipment, and a WMS warehousing management system are equipped to achieve precise SKU positioning, real-time inventory counting, and a 40% reduction in warehousing labor costs.
The Full-Chain Logistics Integration Solution
We integrate resources across the entire chain, including initial ocean freight, overseas warehouse operations, and final express delivery, to provide customers with end-to-end logistics services. The initial ocean freight adopts a flexible combination of full container load (FCL) and less than container load (LCL) options to reduce transportation costs. Integrated operations are carried out within the overseas warehouse, including receiving, quality inspection, sorting, packaging, and labeling. The final delivery connects with high-quality local express delivery channels in Europe and America, automatically matching the optimal delivery route based on the order address. The entire logistics information is visualized, allowing customers to track the status of their parcels in real time.
Establishing a Reverse Logistics Service for Returns and Exchanges
We have set up a processing center for returns and exchanges in our overseas warehouse. After customers return their goods, dedicated personnel will conduct quality inspection and classification immediately: products that can be resold will be quickly refurbished and put back on the shelves; defective products will be centrally repaired; and unusable products will be uniformly disposed of. At the same time, we provide a synchronous service for return and exchange orders, which seamlessly integrates with the customer's e-commerce platform backend, enabling efficient responses to return refunds, exchange reissues, and shortening the processing cycle for returns and exchanges from 15 days to 3 days.
Cooperation Achievements
There has been significant optimization of warehousing costs. The flexible warehousing model reduces customer warehousing costs by 50%, saves labor costs by 40%, and lowers the proportion of comprehensive warehousing and logistics costs from 15% to 8%. Moreover, the order fulfillment efficiency has been improved. After the integration of full-chain logistics, the rate of incorrect and missed deliveries has been reduced to 0.2%, the customer negative feedback rate has decreased by 85%, the order fulfillment timeliness has improved by 60%, and the successful delivery rate in Europe and America has reached 99%.